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If you are having a broadcast issue, we will send a response as quickly as possible. We will be sending a response to the email you provided.

All other support questions will generally be answered within 24 hours.

Troubleshooting and Recommendations

Troubleshooting

Our basic recommendations for the best viewer experience:

What are the quick fixes if I'm having issues?!?

Restart your web browser and only use one open tab. This will fix many issues.
Make sure your browser is up-to-date with the latest release.
We STRONGLY recommend using Google Chrome as your browser or browser app. You can download it here: Download Google Chrome

My video is stuttering and stalling!

Check that your download speed is greater than the recommendations (1.5 Mbps - SD, 4 Mbps - HQ, 8 Mbps - HD).

Test your internet download speed here: Internet Download Speed Test

These tests work by checking your "instant" download speed. However, your download speed WILL fluctuate over time.
If you are on wifi, switch to hard wire connection, or get very close to the wifi router.
Disconnect all other devices from the network (especially gaming systems and phones).
If none of the previous suggestions work, restart all of your network devices (modem, router, switch).

My audio isn't working or is going in and out!

This happens when your internet is having issues and the audio gets "out-of-sync".
Refreshing your browser sometimes fixes it, but often the browser needs to be restarted COMPLETELY!
This problem is a known bug with ALL Apple devices when live streaming.

Can I share my login with someone else?

No. You can only be logged in on one device at a time. Other logins will be logged out automatically.

For those with ninja skills:

Dive into the Nerd Out section on the help page.

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